Store Credit Terms & Conditions
Learn about our store credit terms and conditions and how to make the most of your credits
Easy to Use
Use your store credit easily for any purchase
Safe & Secure
Your credit is protected and secured in your account
Long Validity
Your credit is valid for 12 months from issue date
Renewable
Credit can be renewed before expiration
Detailed Terms & Conditions
1. Store Credit Definition
Store credit is a monetary amount added to your account that can be used to purchase products from our store. Store credit is issued in cases of returns, cancellations, or as part of promotional offers.
2. How to Obtain Credit
Store credit can be obtained through: product returns, order cancellations before shipping, promotional offers, loyalty programs, or compensation for service issues.
3. Using Your Credit
Store credit can be used to purchase any available product in the store. Credit is automatically deducted during checkout. Credit can be combined with other payment methods to complete purchases.
4. Credit Validity
Store credit is valid for 12 months from the issue date. A reminder will be sent 30 days before expiration. Expired credit cannot be refunded or renewed.
5. Limitations & Exceptions
Store credit is non-refundable for cash, non-transferable to other accounts, cannot be used to purchase gift cards, and does not earn interest or returns.
6. Credit Management
You can view your current credit balance through your personal account. Notifications will be sent when new credit is added or current credit is used. Detailed statements can be requested through customer service.
Have Questions?
Our customer service team is available to help with any store credit inquiries
credit@somla.com
Phone
+966 11 123 4567
Hours
Sun - Thu: 9AM - 6PM